This Refund and Returns Policy is an official proposal by Velrion LLC (hereinafter “Seller”) to conclude a distance sales agreement with any individual or legal entity (hereinafter “Buyer”) under the terms set forth below.
- General Provisions 1.1. This Policy is public and has the force of a contract under civil law. 1.2. Acceptance of this Offer is considered to be the Buyer’s order placement on the website https://velrion.shop. 1.3. The Seller may amend the terms of this Policy without prior notice. The new version takes effect upon publication on the Website.
- Subject of the Agreement The Seller undertakes to deliver goods selected on the Website, and the Buyer undertakes to pay and accept them.
- Price and Payment Prices are indicated on the Website in the applicable currency. Payment methods include bank cards and electronic payments.
- Delivery Delivery terms and costs depend on the region and method chosen. Risk passes to the Buyer upon transfer to the delivery service.
- Returns Buyers in the EU have the right to withdraw within 14 days. Buyers in other regions follow local consumer protection laws.
- Personal Data The Seller processes personal data in accordance with the Privacy Policy published on the Website.
- Final Provisions This Offer is governed by the laws of the Kyrgyz Republic and, where applicable, mandatory consumer protection laws of the Buyer’s country.